Partner Referrals

Neighbors Light is a referral-based program in the pre-launch development phase. We work with trusted partner agencies and case managers to ensure each placement is appropriate and well-supported. We are not an emergency shelter, not permanent housing, and not a walk-in provider. To understand how the program works after referral, visit our Programs page.

Referrals will open once programs begin accepting participants.

Neighbors Light's referral model is informed by broader system-level discharge patterns within Cleveland County. For a detailed review of capacity constraints and stabilization gaps influencing referral coordination, see the Cleveland County Discharge-to-Housing Gap Analysis.

Individuals seeking assistance can review available organizations and services in the Norman Homeless Services Guide, which lists emergency shelters, transitional housing programs, and community support resources in Norman and Cleveland County.

How Referrals Work

All participants are referred by partner agencies, case managers, or service providers who know the individual's needs and can confirm that our programs are a good fit. We do not accept walk-ins or self-referrals. For more information about our services and how they fit into Norman's broader homeless services ecosystem, see our comprehensive guide to homeless services in Norman.

This process helps ensure that participants are prepared for the structure and expectations of our programs, and that we can provide appropriate support.

Who Can Submit a Referral

Referrals may be submitted by:

  • Case managers at emergency shelters or outreach programs
  • Social workers at hospitals or medical facilities
  • Staff at mental health or substance use treatment centers
  • Veterans' services coordinators
  • Probation or parole officers
  • Faith-based organizations with established case management programs

If you are an individual seeking services, please contact one of these organizations in your area. For information about emergency shelter or transitional housing options in Norman, reach out to 211 or a local case manager. They can assess your needs and, if appropriate, submit a referral on your behalf.

Referral Criteria

Neighbors Light provides short-term, referral-only housing programs designed to support stabilization and forward progress. All placements are based on program fit, safety, and current bed availability.

Neighbors Light does not accept walk-ins or self-referrals.

Who We Serve

Participants must:

  • Be 18 or older
  • Be experiencing homelessness or housing instability
  • Be referred by an approved partner or professional
  • Be willing and able to participate in a structured, short-term program
  • Be able to follow basic community expectations

Program Types

Medical Step-Down Program

Designed for individuals who are medically stable but need short-term housing after a hospital or medical discharge.

Participants must be medically cleared for discharge, able to manage daily activities independently, and safe for a shared living environment.

Workforce Program

Designed for individuals ready to pursue employment, training, or job placement as part of a structured transitional program.

Participants must be work-ready or near work-ready, willing to participate in workforce activities, and able to follow program expectations and timelines.

Before Submitting a Referral

  • Neighbors Light is not an emergency shelter or medical facility
  • We do not provide long-term or indefinite housing
  • Placement decisions are based on program fit and capacity
  • Some referrals may be waitlisted or redirected to more appropriate services

How the Referral Process Works

Neighbors Light follows a structured referral process to ensure that placements are appropriate and well-supported. Here is what to expect:

1

Partner Submits Referral

A case manager, social worker, or partner agency submits a referral with information about the individual, their needs, and why Neighbors Light is an appropriate fit for their situation.

2

Initial Screening

Neighbors Light reviews the referral to determine if the individual meets basic program eligibility criteria and if current programming aligns with their needs.

3

Eligibility Confirmation

If the individual appears to be a good fit, Neighbors Light confirms eligibility and discusses specific program expectations, timeline, and any additional information needed before proceeding.

4

Intake Scheduling

An intake appointment is scheduled with the individual to complete enrollment paperwork, establish program expectations, and begin building the relationship between the participant and the Neighbors Light team.

5

Program Agreement and Move-In

Once all agreements are signed and any final preparations are complete, the individual moves into their assigned housing and begins their structured program with Neighbors Light in Norman, Oklahoma.

Eligibility Overview

Neighbors Light serves individuals who meet the following key criteria:

Adults 18 and Older

All participants must be 18 years of age or older. We do not serve minors or youth under 18.

Referral-Based Only

Neighbors Light accepts participants exclusively through referrals from partner agencies and case managers in Norman, Oklahoma. We do not accept walk-ins or self-referrals.

Medically Stable

Participants must be medically stable and able to manage daily activities independently. We are not a medical facility and cannot provide 24-hour medical supervision.

Willing to Work or Actively Prepare for Work

Participants must be willing to engage in employment, job training, or active job preparation as part of their structured program.

Agree to No Substance Use on Campus

All participants must agree to abstain from substance use while on Neighbors Light property. This is a non-negotiable program expectation.

Who We Do Not Serve

To ensure the safety and success of all participants, Neighbors Light is not appropriate for the following situations:

Walk-Ins

We do not accept walk-in applications or self-referrals. All placements must come through partner agencies and case managers in Norman, Oklahoma.

Active Substance Use on Campus

Individuals actively using substances on campus cannot be accommodated. Participants must agree to abstain from substance use while in our programs.

Individuals Requiring 24-Hour Medical Supervision

Neighbors Light is not a medical facility. We cannot serve individuals who require continuous medical monitoring or acute medical care. Such individuals should be connected with appropriate medical facilities or higher-level care settings.

Frequently Asked Questions for Case Managers

How quickly can someone move into Neighbors Light after a referral is accepted?

Timeline depends on program availability and the individual's readiness. Once eligibility is confirmed, intake typically occurs within 1-2 weeks, with move-in following shortly after. We work with referring agencies to coordinate timing.

What happens if someone is not accepted or is waitlisted?

If an individual does not meet current program criteria or if capacity is full, we will communicate this to the referring agency and, when possible, suggest alternative resources in Norman that may be a better fit.

Can case managers stay involved after placement?

Yes. We encourage ongoing collaboration with referring case managers. Regular communication helps ensure continuity of care and supports the individual's success in our programs.

What if someone is struggling with their program participation?

We work with participants and their referring agencies to address challenges. Early communication about concerns allows us to adjust support or discuss whether the program remains the right fit for that individual.

How do I submit a referral for someone in Norman?

Email your referral to [email protected] with details about the individual, their needs, and why you believe Neighbors Light is appropriate. Include your contact information so we can follow up with questions.

What Makes Neighbors Light Different

Neighbors Light is not a walk-in shelter. We are a referral-based program designed for individuals ready for structured support and forward progress.

Referral-Based

All participants are referred by trusted partners who know their needs and confirm program fit. No walk-ins.

Time-Limited

Short-term, goal-oriented stays (30–180 days) designed to support stabilization and transition to independence.

Structured Support

Participants engage in programming, case management, and skill-building with clear expectations and accountability.

Submit a Referral

Referral Notice

Submission of a referral does not guarantee acceptance. Placement depends on program availability and fit.

Send Us Your Referral

Partners can send referral details by email. Neighbors Light is currently in pre-launch planning and operates by referral only.

Our email address

[email protected]

Questions about how Neighbors Light works? See our Pre-Launch FAQ.

To help us review referrals efficiently, partners may include:

  • Individual first name
  • Referring organization and contact person
  • General needs and current situation
  • Any time-sensitive considerations